The IT (MIS) Department will perform a scheduled Netsmart Homecare patch update and systems maintenance beginning Thursday, October 1, 2026, at 12:00 AM (California Time / PDT).
This update includes several important HOPE-related changes taking effect October 1, 2026, including updates related to the Hospice Election Addendum, HOPE Discharge records, and other HOPE assessment functionality.
Please note that the following systems will be temporarily unavailable during the maintenance:
- Virtual Office
- Netsmart Homecare
- Netsmart Homecare Mobile Phone App
- Netsmart Homecare Mobile Tablet App
To prevent any potential data loss, we strongly advise field staff using Netsmart Homecare tablets to submit all completed documentation before the scheduled maintenance begins.
The IT (MIS) Department will provide an update once the maintenance and system update have been completed.
If you have any questions or concerns, please contact the IT (MIS) Department.
Thank you for your cooperation. |